Our Policy
We believe it is important to be transparent about our working methods, the origin of products and whether they are produced in a humane way with an eye for people, animals and the environment. Together with you, our customer, we hope to make a sustainable difference and enter into a partnership that will actually bring about positive change. Please take a moment to read our policy and if you have any questions or suggestions, please contact us at hello@b2bioplants.com. We hope for a pleasant collaboration!
Return & Refund Policy
Plants CANNOT be returned
There is no legal return period for plants as they are living products. If you are not completely satisfied with the quality of your order, you can report this within 48 hours after delivery by sending an email to hello@b2bioplants.com. Please include your company, order number, plant name and 2 photos with visible defects.
Returns of other products
On each product page in our webshop you will find the return information for the relevant product under the heading 'Return Policy'.
Limited returns
Most of the brands we work with have 'limited returns'. This means that a product cannot be returned if the customer changes their mind and wants to return the product.
Returns or refunds are possible if there is a problem with an order, such as a broken product, wrong product, wrongly delivered product, etc. In that case, we ask you to send an email to hello@b2bioplants.com within 2 business days. In case of damage, please state which order number it concerns, which product, the damage and 2 photos with the defects. If correct, the product in question will be resent in consultation, or it will be refunded.
Reasons for Returns
B2Bioplants accepts limited returns for the vast majority of our products for damaged products and incorrectly shipped goods. These are indicated as follows.
Broken objects ✔️
Wrong items sent ✔️
The customer has changed his mind and wants to return the product ❌
If products can be fully returned, this is indicated as follows on the product page under the heading 'return policy':
Broken objects ✔️
Wrong items sent ✔️
The customer has changed his mind and wants to return the product ✔️
Refund Policy
B2Bioplants will initiate the refund once the return is approved. The refund will automatically be made to the same payment method used for the original transaction. The refund amount may vary depending on the nature of the issue.
Warranty Products
There is no guarantee on plants. The other products have a statutory factory guarantee from the brand, this varies per product.
